Terms & Conditions

Heidelberg Kloof Lodge - Terms and Conditions

1. Reservations

  • Booking of a reservation must be in writing (email / facsimile)
    A reservation will remain provisional until it is confirmed with a deposit of at least 50%.
  • All extras must be settled at the lodge prior to departure.
  • Heidelberg Kloof Lodge reserves the right, without notice, to release any accommodation held where the required deposits or payments have not been timeously received.

 

2. Reservations (Groups)

  • Any party reserving 60% or more of the rooms at the Lodge is considered a group.
  • Booking of a reservation must be in writing (email/facsimile)
  • A group reservation will remain provisional until it is confirmed with a deposit of at least 50%, provided such deposit is received at least 30 days prior to scheduled date of arrival.
  • All extras must be settled at the lodge prior to departure.
  • Heidelberg Kloof Lodge reserves the right, without notice, to release any accommodation held where the required deposits or payments have not been timeously received.

 

3. Cancellation Policy

  • Cancellation of a booking must be in writing and is subject to the following cancellation fees:
  • More than 30 days prior to arrival : 10% cancellation fee
  • 14 days to 30 days prior to arrival : 50% cancellation fee
  • 14 days or less - prior to arrival : 100% cancellation fee
  • Agents are encouraged to provide adequate travel insurance to cover Heidelberg Kloof Lodge cancellation terms and conditions as they will bear the sole and absolute responsibility therefore.

 

4. Cancellation Policy (Groups)

  • Cancellation of a booking must be in writing and is subject to the following cancellation fees:
  • More than 30 days prior to arrival : 10% cancellation fee
  • 14 days to 30 days prior to arrival : 50% cancellation fee
  • 14 days or less - prior to arrival : 100% cancellation fee
  • Agents are encouraged to provide adequate travel insurance to cover Heidelberg Kloof Lodge cancellation terms and conditions as they will bear the sole and absolute responsibility therefore.

 

5. Payments

  • Payments can be made by credit card or direct deposit to the relevant bank account.
  • Please ensure that copies of the bank transfer/ deposit slip, together with the reservation details are faxed to Heidelberg Kloof Lodge on 010 590 2092.
  • Please note that cheques are not accepted.

 

6.  Wild Animals

Although attacks by wild animals are rare, guest are reminded that many of the animals and reptiles they will see are potentially dangerous. Neither Heidelberg Kloof Lodge, any lodge owner, their staff members, associates, agents, nor their suppliers can be held liable for any injuries caused during an incident involving the behaviour of wild animals.

7. Dietary Requirements

Any special dietary requirements must be advised at time of booking or well in advance of check-in. We will do our utmost to comply with your requirements.